Family communication for senior care.
Reduce phone tag, repeated family updates, and cross-shift message loss with one mobile-first system families trust and staff actually use.
Tap Family keeps communication immediate, clear, and human with updates they can revisit and one trusted path back to the community.
Resident details appear once the account is linked.
Families get a structured view of what matters: care updates, messages, staff profiles, and they stay informed about their loved ones.
Staff do not want another system they avoid. Role-aware task surfaces help nurses, caregivers, and front desk staff move from scattered requests to clear ownership, timely updates, and visible handoffs.
The Action Center changes by role, so each person sees the right queue: clinical triage, care work, front desk routing, or facility operations.
Assigned to Care Team A
Tap Family positions against real operational frustration: repeated family calls, scattered updates, lost handoff context, and communication tools that feel too heavy for a busy shift.
Facility teams can understand what was shared and when, which requests need attention, and how automatic or manual task changes happened.
The product experience is organized around the moments that make senior care communication hard: staying informed, finding the right person, and closing the loop on work.
Updates, linked resident context, and quick access to staff.
Priority, assignment, and ownership come together in one work queue.
Frequent staff workflows stay one tap away from the dashboard.
Room context, POA status, and caregiver requests live together.
Families can find the right person without guessing who to call.
Leadership gets a fast read on open work and community activity.
Tap Family connects the daily product surfaces families, care teams, and facility leaders already need without turning every update into another heavy workflow.
Facility announcements, care notes, quick updates, events, and notifications arrive in a feed families can revisit, while handoff context stays visible to the next shift.
Task type, priority, role, assignment, and timer state all shape what staff see first.
Chat, staff directory, resident summaries, and room lookup help people reach the right place faster.
Tap Family is built for care environments where privacy, accountability, and access control matter. For covered deployments, the product is designed to support HIPAA compliant workflows with role-based access, audit history, tenant isolation, and careful handling of resident information.
A quick look at who Tap Family is for, how access works, and what the waitlist means.
Tap Family is built for senior care communities that need a clearer way to connect families, staff, and facility leaders.
Yes. Family users can access allowed staff contacts and chat experiences based on their role and facility setup.
Facility admins, nurses, caregivers, and front desk staff see different task surfaces so each role can focus on the work it can act on.
No. Tap Family is for care-related coordination and community communication. Emergencies should always use emergency services and the facility's established urgent-care protocols.
Yes, Tap Family is designed to support HIPAA compliant communication for senior care organizations when deployed under the right customer agreements and facility controls. Product safeguards include role-based access, tenant isolation, auditable activity history, scoped family views, and PHI-conscious notification patterns. For covered entities, HIPAA compliance also depends on the facility's configuration, workforce training, internal policies, and any required business associate agreement.
The team can follow up with launch updates, pilot availability, and next steps for evaluating Tap Family at your community.
Join the waitlist
Move away from missed calls, duplicated updates, and fragmented communication with a premium experience for senior care teams and the families who rely on them. Your information will only be used to follow up about Tap Family and related updates, we will not share it with third parties.